Making mistakes is human. That is why Switch Plus gives a fourteen-day period for products purchased via the online shop. You can withdraw the product without paying a fee or giving a reason (note: if you have chosen a delivery method that differs from the cheapest standard delivery method, these additional delivery costs will not be refunded). The following products are excluded from this: * Products that have already been used by the customer or have become unsuitable for sale. *Products that are not suitable for return for hygienic reasons (such as headphones, etc.) and whose packaging has already been opened. *Products that are made or adapted to and in accordance with the customer. Switch will refund the customer with the same payment method as in the original transaction, unless the customer has expressly agreed to another option. In any case, no costs will be charged for the refund.