• Mac
  • iPhone
  • iPad
  • Apple Watch
  • Accessories
  • Apple TV
  • AirPods
  • MacBook Air
  • MacBook Pro 13"
  • MacBook Pro 16"
  • iMac 21.5"
  • iMac Pro 27"
  • Mac mini
  • iMac 21.5" 4K New Addition
  • iMac 27" 5K

Return and Exchange Policy:

1- Refund or exchange valid till 30 days since the purchase date if the purchased item is in a good condition, with the original invoice and package.

2- Software updates is not refundable.

3- Warranty terms is valid only on manufacturing defects.

Terms and conditions for service:

1- The device received after initial inspection. if any problems caused by liquids inside or any non-original parts, Switch Plus has the right to reject the repair and not responsible for any more damage occurred.

2- Customer must deactivate Activation Lock (iCloud/Find My iPhone) from iOS units before delivering to service.

3- Customer have to backup data, remove all personal information and disable all security passwords .

4- Company will not be responsible for any data loss or data recovery and any user Account ( E-mails, Face book ,..ect. ) during the repairing period.

5- Operating Systems Restoration is not covered by warranty.

6- The Repair duration and service is closely linked with Apple, replacement or repair or change parts, according to the Apple policy .

7- Company will not responsible for items left for over 90 days after being informed of the status of your item.

8- The receipt and original ID which recorded in receipt must be provided in order to pick up item.

9- If you don’t accept the repair ,The diagnostic fees will be 300 EGP.