Refund policy

Switch Plus accepts returns as follows.

• Within 14 days without giving any reasons or incurring any expenses, and within 30 days if the product is defective or does not conform to the specifications or the purpose for which it was contracted. Refunds are issued using the original payment method, subject to the conditions below.
• The original sales invoice must be presented and must be in the customer’s name.
• The customer may not claim a return if the nature of the product, its specifications, or the method of packing prevent it from being replaced or returned, or it is impossible to return it to the condition it was in at the time of purchase; or if the product was manufactured to special specifications specified by the customer and it conforms to those specifications, including software.
• Warranty or the right to return devices and accessories does not cover damage, breakage, liquid damage, or customer misuse. Please keep the invoice. Additional copies cannot be issued. Keeping the invoice is the customer’s responsibility and must be submitted to obtain after-sales service.

Questions: use our contact form.